Appointment Types & Services

Hearing Aid Assessment

Do you have a hearing loss and are in need of hearing aids? This comprehensive  90 minute hearing test appointment will help you find your ideal solution quickly.

Schedule Appointment

During this appointment the following happens:

  • Look in your ears using video otoscopy
  • A comprehensive case history, so the clinican has a detailed understanding of your needs.
  • A comprehensive assessment to determine the potential cause of your hearing loss.
  • Speech in quiet testing, to determine your maximum speech understanding with amplification.
  • Speech in Noise testing (English) to determine how much help you really need in noise once your hearing is amplified.
  • A thorough explanation of your hearing ability.
  • The possibility of an on the spot trial with the most suitable solution (if stock available).
  • An empowering experience designed to inform you and have a detailed understanding of your hearing and possible solutions.
  • Appropriate referral if other medical solutions suits you better.
  • Only available to self-funded individuals over the age of 26.

Hearing Aid Second Opinion (Free). Available in-person or via telehealth

Have you had a recent comprehensive hearing test with results on hand and just wish to get an unbiased second opinion? This 60-minute-long discussion will help you find your ideal solution quickly.

Schedule Appointment

The Appointment consists of: 

  • Look in your ears using video otoscopy (in-person)
  • A comprehensive case history, so the clinican has a detailed understanding of your needs.
  • We'll look at the results you supply and may do a few tests (if in-person) to fill in any gaps in our understanding at no charge.
  • The possibility of an on-the-spot experience with the most suitable solution (if stock is available and the appointment is attended in person).
  • Appropriate referral if other medical solutions suits you better.
  • Only available to self-funded individuals over the age of 26.

Quick Hearing Check

Not sure if you have a hearing problem or not?

Just want a baseline hearing test?

This appointment is for you. 

 

Schedule Appointment 

 

The appointment consists of:

  • Look in your ears using video otoscopy
  • Discover if you have hearing loss or not
  • Understand your hearing in noise ability

Pensioner initial appointment

Are you on the pension or hold a DVA card for hearing loss? By booking this initial appointment we can help you determine what your next steps towards better hearing might be.

 

 
 
  • We'll need to relocate your government file before we can start the appointment
  • We'll lok at your government records, if any, up to this point and determine the next steps.
  • This may include testing as per our Hearing Aid assessments steps above or
  • We may simply see if we can help you do better with your current goverment supplied solution.
  • Any charges related to this appointment will be claimed directly from government

Tinnitus Assessment - $270

Is your hearing ok, but the ringing in your ears is causing you some concern?

This appointment helps you better understand your tinnitus and will result in some helpful strategies to manage your tinnitus and know what you can do about it.

 

What happens during this appointment?

  • We'll have a discussion with you to understand your medical background as well as how your tinnitus affects you in daily life.
  • We'll look in your ears to rule out any obvious causes of the tinnitus.
  • We'll do a comprehensive test work up to check your auditory system and discover potential issues that may be contributing to your tinnitus.
  • We'll explain the results and discuss the possible mechanisms that may be causing your tinnitus.
  • We'll give you some actionable strategies that may help you better cope with your tinnitus.
  • We'll make further referrals as required to further guide you.

Diagnostic Assessment - $200

Have you been referred by your doctor to investigate your hearing medically? This appointment results in a detailed medical report being sent back to the referring doctor.

 

 

During the appointment:

  • We'll have a discussion with you to understand your medical background.
  • We'll look in your ears to rule out any obvious medical issues.
  • We will do comprehensive testing to assesses your auditory system to discover any medically concerning issues to report on.
  • We'll explain the results with you and discuss your next steps.
  • We'll produce and send off a detailed medical report about our findings back to the referring doctor.
  • We'll make further recommendations to the referring doctor as required.

Purchased elsewhere hearing aid adjustment - $300 - $1,000

Do you already own hearing aids purchased elsewhere, but need them optimised? This appointment allows us to gain a thorough understanding of your hearing aids to optimise your existing hearing solution, for hearing aids not purchased from Value Hearing. Pricing depends on proof of purchase from a local hearing clinic. Online purchased hearing aids incur higher fees. The cost of parts or repairs are not included in the fee. 

 

 

What happens during this appointment?

  • We'll have a detailed discussion with you to understand your hearing history and hearing aid issues.
  • We'll look in your ears to rule out any obvious issues
  • We'll do a comprehensive test to understand your hearing loss and gain clarity on how much potential benefit hearing aids should be able to deliver.
  • We'll explain the results with you and discuss your next steps.
  • We'll re-adjust your current hearing aids if possible or send them off for repair, should they require servicing.
  • We'll follow-up with another appointment to check if any changes we've made are delivering a better outcome than before.

Wax Removal

Are your ears feeling blocked and you suspect it is due to wax?

Our Wax removal with Ear health check is for you.

We use microsuction to safely remove the pesky wax from your ears. You'll have the opportunity to see inside your own ears before we start cleaning. We finish up the appointment by doing a quick and painless hearing check, just to be sure all is well. 

The Appointment lasts 30 minutes. 

Hearing Aid Discussion - Free

Is it time to consider upgrading your existing Hearing Solution? This complimentary appointment is for you.

 

 

What happens during this appointment?

  • Look in your ears using video otoscopy
  • Recheck your hearing
  • Understand if you might do better with new technology
  • Trial the latest technology to determine potential benefit
  • Adjustments to existing hearing aids may be an additional cost depending on aftercare

Follow-up Appointment - FREE

Have you recently been fitted (last 60 days) with us and need some tweaks to improve your solution?

 

 

What happens at the appointment?

  • Look in your ears using video otoscopy
  • Your hearing aid will be readjusted to suit your needs
  • We'll revisited hearing aid management and care as required.
  • Counseling and training as required.
  • We'll check your hearing aid usage and advise on changes you may want to consider.

Clean and Check Appointment

Did you receive a recall to have your hearing aids checked or has it been more than 6 months since you last saw us?

 

More details about the appointment:

  • Check the condition of your hearing solution and make minor in-house repairs
  • Look in your ears using video otoscopy
  • Recheck your hearing
  • Read our your hearing aids and check performance and settings
  • Make changes are required
  • Loan aids available should your solution require manufacturer care
  • Charges may apply based on your aftercare and warranty status

Help/ Adjust Appointment

Are you having specific issues with your Value Hearing supplied solution?

 

 

More details:

  • Look in your ears using video otoscopy
  • The clinician will spend up to 30 minutes troubleshooting and correcting the issue
  • Charges may apply depending on warranty and aftercare status
  • Loan aids available should your hearing aids require repair

End of Warranty Recall - FREE

Did you receive a message from us that your hearing aid warranty is about to expire? We'll get your solution serviced for you.

 

 

More details:

  • We'll check your hearing aids
  • Take note of any issues you are having
  • We'll send your hearing aids away for a service while under warranty (if applicable)
  • We'll set up some loan aids, so you can continue hearing well, while your hearing aids are being serviced.
  • This is a complimentary appointment.