Time to Read: 3 minutes
For the last 5 or so years Value Hearing & Tinnitus Solutions has been operating with an undocumented set of Values and an undefined Mission. We knew more or less what we stood for, but these values were never formalised. Until now.
A Vision statement is a very important document that determines what a company stands for and it also dictates how decisions are made within the company and how the staff interacts with our clients. It is what we live by and thrive by.
We do however need your help in keeping us in check according to this vision and the values held within it. So if you see anyone, from director to cleaner not acting in accordance with these values, please point it out to us. This is your right and a way in which you can help us serve you better.
OUR PURPOSE:
Empowering the Engaged Adult to Thrive
OUR MISSION:
To have client referrals be our no 1 source of new clients by 2020, beating the next best source by 2:1
OUR CORE VALUES AND BELIEFS
- WOW - FACTOR
To make every customer interaction a WOW experience, using our unique personalities and communication styles
- INNOVATION:
We innovate constantly finding new and better ways to do things, no matter how small.
- OPTIMIZATION:
To always improve ourselves, our services, our products and our company to be more efficient and better. We work smarter, not harder
- INTEGRITY:
We act in accordance with our values, even when it is diffuclt. We do what we say we will do - for our customers, collegues and suppliers.
- OPENNESS:
We strive to be proactive in our communication with each other and with customers. We provide honest feedback to each other and appreciate honest feedback from our customers in order to improve ourselves and our service.
- RESPECT:
We respect each other, our clients, suppliers and competitors and expect to be respected.
- COURAGE AND OPTIMISM:
We face challenges with optimism in order to reveal the opportunities hidden within.
