Today I have had my new hearing aids for a week. They are the fourth pair I have purchased and I am delighted to say they are the best result I have experienced.
This is the first pair I have purchased from you and I am convinced that a major part of the improvement is not just in the aids themselves, but the lengths you have gone to, to ensure the best results. From my first enquiry, through the question and answer process, your supply of information on how to choose your hearing aids, the appointment process with a map of your location, and the intense testing during my first visit has all contributed to the net result. Never before have I experienced such a thorough investigation into my hearing problem.
Then came the next appointment to fit the hearing aids. This too was a first time experience, the fit was perfect, more testing was done to establish weather any changers were needed and then presto, I walked out from your office with the best hearing ability for many years, I’ve been trying for a week now to find something to report back on my follow up visit on the 6th Sept. to no avail. The major problems to be addressed other than the normal hearing difficulties I was experiencing have all been overcome, especially using the telephone, hearing the television with the ability to decipher speech, [not just volume increase], and hearing in noisy situations.
Thank you so much for your attention to detail, you have made my day!
David – Sydney