At the outset I must congratulate you on the friendliness and efficiency of
your reception staff especially Adele and Melina. Whenever I have had a
query or problem they have responded promptly with a solution or answer.
I have had the two hearing aids that Pauline fitted for me for just over two
years now. I have had some problems with my hearing deteriorating more over
this period, but Pauline has always strived to make my hearing a little better for me.
I do realise that my hearing will never be perfect again.
While Pauline has been away on maternity leave I have been attended to by
Nicholas, who has also gone out of his way to make some suggestions and
changes to make my hearing problems more tolerable.
I would like to take this opportunity of commending all your staff with whom I have
had contact in the past two years, for their help and assistance in trying to make my
life as normal as possible with my deteriorating hearing.