Harold Berman

G’day Christo,

At the outset I must congratulate you on the friendliness and efficiency of
your reception staff especially Adele and Melina. Whenever I have had a
query or problem they have responded promptly with a solution or answer.

I have had the two hearing aids that Pauline fitted for me for just over two
years now. I have had some problems with my hearing deteriorating more over
this period, but Pauline has always strived to make my hearing a little better for me.
I do realise that my hearing will never be perfect again.

While Pauline has been away on maternity leave I have been attended to by
Nicholas, who has also gone out of his way to make some suggestions and
changes to make my hearing problems more tolerable.

I would like to take this opportunity of commending all your staff with whom I have
had contact in the past two years, for their help and assistance in trying to make my
life as normal as possible with my deteriorating hearing.

Kind regards

Harold Berman
Sydney

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