It took me a long time to come to terms with my hearing loss and to accept the fact that I would need hearing aids. I tried one many years ago and found it cumbersome and unsatisfactory with a poor level of follow up. Consequently, it lived in my drawer. When the embarrassment of not being able to hear properly outweighed my embarrassment about wearing aids, I finally set out again to do something about it. I had a couple of friends in a similar situation and had heard about their difficulties in finding a satisfactory audiologist and in being able to purchase hearing aids at a reasonable price.
Then one friend recommended Value Hearing at Chatswood (NSW) so I set off with some fear and trepidation about what the outcome would be. I needn’t have worried. I felt very comfortable with the expert and professional audiologist who assessed my hearing. It was very obvious to me, as a retired health professional , that this was someone who “knew their stuff”. The results were thoroughly explained and the appropriate types of hearing aids discussed. I was given the opportunity to trial the bilateral aids at home and at no time did I feel pressured into making a decision. My progress with the chosen aids is monitored every few months and I am very happy with the outcome. The hearing aids are discreet and effective and have greatly helped my ability to hear in social situations.
I have no hesitation in recommending Value Hearing. I have found the staff to be very professional and caring with a high level of expertise. I was offered a range of hearing aids to choose from and every step of the process was explained both verbally and in writing. Costs were set out clearly and discussed fully. Follow up care is excellent.
I hope this testimonial may help others in a similar situation to make an informed choice and to be reassured that they are dealing with a highly professional business.