Our Video Testimonials
Hello again Christo,
Further to my previous emails, I attended your Sydney city clinic on 1/11/18 and was seen by Thilini Peiris. She is my Glittering Gift. I will explain why.
In early 2015 I saw 2 different audiologist at 2 different practices to get hearing aids. Neither of these very experienced audiologists were able to select and program top of the range HAs that satisfied me. I hated the HAs and couldn’t wait to take them out after each use outside my home (I couldn’t cope with them at home – they were awful). Mid 2015 I was diagnosed with a fast growing, left side Acoustic Neuroma and we decided, with the ENT surgeon, to stay away from HAs until a year after the Acoustic Neuroma was removed in March 2016.
By March 2017 I was ready to try HAs again but although I had explored your website from beginning to end and was very keen to go to Value Hearing, I was not in a fit enough condition to make the 20-30 minute taxi ride into the city and chose the closest audiologist who had about 30 years experience and was only 7 minutes away. I was fitted with a Signia Silk 7px and Cros – a great idea that didn’t work. No amount of fiddling could get me HAs that I wanted to use or keep in my ears. So a hip replacement and 2 neck surgeries later I was ready to try again and told my wife I would wait until I could make the trip to Value Hearing in the city.
So I made an appointment and found that I would be seen by Thilini. I did not recognize her name from previous visits to your website so Googled her name. I found that she was a freshly minted Audiologist from Macquarie Uni in 2016 and I must admit I had some trepidation and anxiety that I would be seen by someone with so little experience. I stewed on that thought over the few days before the appointment but came to the conclusion that you, Christo, and Value Hearing had an excellent reputation to maintain and that you wouldn’t put an audiologist in one of your prime locations unless you were absolutely satisfied that they could do an excellent job. I went to the appointment with confidence.
So now the praise. Thilini is far and away the best audiologist that I have seen. She is such a lovely caring person and explained each process clearly and with full information. She then selected a Phonak Audeo 90B and Cros for me. I walked out with the 90B and was happy with a HA for the first time. I wore that one 15 hours a day until 7/11 when she fitted me with the Cros. I now wear both 15 hours a day, only taking them out to shower. I am a very happy old boy again as I can hear my wife clearly even with the TV playing. I also could hear a friend over lunch in a busy food court without difficulty; again a first for many years.
And now why is Thilini my Glittering Gift? Thilini has Sri Lankan ancestry and “Lanka” was the classical name bestowed on the island by the Ramayana, an ancient Indian epic. A possible theory is that the name Lanka is derived from the Tamil word “ilanku”, which means “to shine” or “to glitter”, thus making Lanka a name that means “that which glitters”. Furthermore, Thilini means “gift”. On top of that, she selected a pair coloured gold.
So now you know why am one of your happiest customers. I have also started recommending Value Hearing and Thilini to my friends who have been talking about their hearing problems.
Thanks for the excellent service.
I came to Value Hearing several years ago, after I had a rather unsavoury experience with two audiologists in probably the best known (because of their aggressive marketing) Western Australian audiology firm. I had an excellent audiologist with them at first, but alas, she left. -For some reason…..
From her teaching, I found myself telling her replacement the facts of audiology 1.01 Not cool. Next I scored a technical genius in that firm who screwed up an audiological work reference. In a way that impressed the reader with his understanding of audiology, this buffoon managed to cast nasturtiums on my hearing, and so caused a series of flaming hoops in my recruitment process which took nearly three months to resolve. -A learned, stumbling nincompoop. A bloody buffoon.
Totally unimpressed, I googled the name of my first audiologist and found her with Value Hearing ! So inspired, I placed my trust with you, and have had several good audiologists since. You have a great management team here in support too, and I enjoy the relationship.
Furthermore: I get far better monetary value !
What a contrast to that other mercenary organisation…… !
Christo, “Value Hearing” lives up to its promise and I look forward to a long relationship with you.
I expect like many of your clients, I am not the first to have gone through testing through the larger corporation type hearing services throughout all Australian suburbs. I went through two lots of testing, very basic and although not pushing of any products or insisting I would be so much better with hearing aids, both times , I left feeling that I had little real knowledge of my hearing loss causes or whether my hearing could be guaranteed to improve with the addition of aids . This lead me to believe, there was more research to be undertaken on my part, that is time and where does one next go to find this information.BINGO, a glowing reference from a very satisfied Value Hearing Customer who had traveled my path but had also invested in hearing aids at both of the services he attended with an outcome of very little satisfaction and many dollars spent.Well, this kind of verbal satisfaction review from an intelligent and contented aids wearing man saw me with an appointment the very next week!Although I drove a long distance across the city and not such a confident driver, what a delight to enter the rooms of Value Hearing with courteous, exceptional reception staff, tea offered, directed to toilet facilities if needed and then WOW, ushered in to meet the Audiologist , a thorough history taken and then the commencement of the physical ear check, complete with my ears photographically displayed on a large screen in real time and everything about my ear explained , including the wax level, the reason I was feeling some itchiness of the ear related to a little dermatitis.This level of technology blew me away and although I have a nursing background and view client ears on a regular basis, I believe that even people without this knowledge would benefit from seeing their own internal ears leading to a better understanding at the end of their consult, why and how they have their hearing loss. As my consultation continued I was to be even more amazed how this advanced technology would unfold to demonstrate to me the levels of my hearing loss,(not just explained via a paper graph) the reasons for the loss, how it could be improved and once I selected the aids of my choice to have the improvement demonstrated to me in almost a life style scenario when the crowded bar room screen video was adjusted noise level wise to show how adjusting my aids could improve filtering out the background noise.Do I regret my choice of choosing Value Hearing or the cost? No way, I am certain that there is no way I will be seeking any alternative services or expressing negative thoughts to any family or friends but the exact opposite. Although very few people have even detected my wearing of hearing aids and that includes the six doctors I work with, the ones, particularly a sister I have told, my message has been “do yourself a favour, at least go have an appointment at Value Hearing, you will come out with confidence re your loss and then make a choice to continue with a follow-up appointment and I am sure you will be as satisfied as I have been”.I know I can make an appointment at any time or at least talk via a phone call if I am unsure of anything about concerns or the product. Almost daily I wear my aids from waking time to bedtime, find them so easy to adjust the volumes and discreetly if in company and being a woman with my hair style still in place.I have a special sister, Coral and even though she is so busy at the age of 73 years, single-handedly raising a granddaughter from week 5 to now an active 11 month old, she will soon, on my advice be making an appointment with Value Hearing at Applecross and just this last week after reading some of the emails from you, have been able to tell her that your company includes seeing and helping Pensioners. If ever a lady needed to make things easier for herself which would include a change from her current problematic aids into easy to maintain, stay in place aids that the baby would have less trouble displacing, I would be delighted for her.Kindest regards ,Sue AlexanderPerth
I’ve been ‘elsewhere’ and in brief, I don’t like: seem mostly the blind trying to influence others.
However, I gave a reasonable rating for service at Value Hearing’s Brisbane office because of :
1. The statement that Value Hearing was willing to suggest a wide range of brands, and recommend the most appropriate for my hearing-loss situation, if hearing aids were an appropriate choice.
2. Anna-Marie’s professionalism. She took care to analyse my auditory situation in several ways, listened carefully to my beliefs and queries about my hearing, answered my queries carefully and in terms I understood, gave sound reasons why hearing aids were appropriate, and why she was recommending one brand of product over another, and made sure I was familiar with hearing aids and how to operate the new ones.
Keith Chandler – Brisbane
My new hearing aids are fabulous. I am virtually wearing them all day, as they are so comfortable. Seriously those Siemens used to drive me nuts. I literally could not wait to take them out plus, by comparison, they were of little benefit. I went to a concert last night. The sounds were heavenly!Anyway, back to you!!Thank you for your time and service. First class.My brother in law is intending to make an appointment with you in the next couple of weeks.