Our Video Testimonials
I would like to thank you for your all your help and the ongoing service with my recent purchase of my new hearing aids. The difference in my life has been overwhelming.
Your dedication to your job and the thoughtfulness you offer is without doubt remarkable. Your patience and understanding of my hearing loss was very professional and at no stage did you embarrass me. I do appreciate all you have done throughout the process of purchasing my new hearing aids.
The after sales service that I have received has also been outstanding. Every visit there has been excitement in your job to make the client feel welcome and to make sure everything is working as it should.
Value Hearing has excelled with the hearing aids and with the help of professional staff I now have a better outlook in life.
Once again I would like to thank you for caring and doing a fantastic job
Back in 2012 I purchased my first set of Phonak hearing aids after realising that a lot the conversation with my clients were being missed, the pair I purchased did not seem to make much difference and after going back a few times to have them re setup they did not improve maybe the company never had the latest software and equipment.
In April this year I lost one of the aids and now being on a pension I could not afford to pay the price to buy new ones I was lucky to be able to buy a pair from a client of Value Hearing who had just upgraded this is where my life has changed.
I was given the name of Sue at Varsity Lakes office where they were purchased, my first contact with Sue was very professional as well very efficient with in a couple of hours I had the cost to have a hearing test and have the aids set up.
As I live in Brisbane a appointment was made for me in their Brisbane office that is where I had the pleasure of meeting Georgia where she did the test and setup the aids.
Since having the new aids my life has changed thanks Sue and Georgia both are a credit to Value Hearing I have no hesitation in recommending their company.
I also would like to thank their client who sold me the aids and put me in touch with this great company.
I felt I just had to contact you again. The difference you have made to my hearing aids is, quite frankly, amazing. I am now hearing things as I remember them. Simple things like biting into a piece of toast and hearing the ‘crunch’ as I remembered it, and not a crunch with a metallic ring to it. The sound of the brush going over my shoes when I polish them. The list goes on
I now look forward to using my hearing aids, whereas previously it was a question if why should I bother.
You and your expertise in the adjustment of these hearing aids is to be commended.
Kind Regards………….Col Howkins
After first attending 3 different hearing clinics I discovered your company online. I was amazed at the comprehensiveness of your initial test. You then explained in detail how hearing works and put a camera in my hear so I could have a look around.
The last clinic I had attended was a well-known not for profit organisation that had recommend a top of the range Phonak model at a cost of over $9,000. You explained that with my straight forward hearing loss a mid-range aid would do the job just as well, a saving to me of over $4,000. That was 3 years ago.
I chose the after care package and been wonderfully looked after by your Perth staff. Unfortunately well-meaning doctors are still sending pensioner patients to high cost hearing centres where they pay far too much and don’t get the personal level of service that your company provides.
I can’t thank you enough for providing a cost effective alternative to the mainstream hearing clinics.
Brian G – Perth
I contacted Value Hearing for a hearing assessment at age 75 because I realised that I was not hearing music as brightly as 10 years earlier. My wife has worn hearing aids for about 10 years, first Oticon and then Resound from two different companies with multiple hearing centre outlets around Melbourne. She received a cursory free hearing test and was recommended into top end aids by the audiologist. Her hearing loss is low to moderate with no abnormalities. Having accompanied my wife during her audiologist visits, I was unsure what I would get from Value Hearing. My research on hearing aids had established that prices in Australia were up to 3 times overseas prices and that I would need to bargain strongly to get a fair deal. I thought that for music fidelity, the Signia 7 Primax Cellion would be a good choice (based on reviews) and was prepared to buy the top of the range thinking that the higher the technology level, the better the result.
The first contact with Value Hearing was with the owner Christo Fourie. He gave me a quote to supply the Signia aids but said they were not the best choice for music fidelity. Christo has a comprehensive knowledge of hearing aid technology and gave convincing reasons for his opinion. Be aware that it is impossible find technical information about hearing aids on the web. Technical data is only provided to audiologists when requested by them.
My first appointment with Value Hearing lasted 90 minutes versus the 30 minute tests that my wife had received. I felt I had been treated professionally and that all aspects of my hearing had been tested. My audiogram revealed that my hearing was satisfactory in the normal speech range but dropped off in the higher frequencies explaining why my music fidelity was suffering. A report was sent to my GP with my consent.
Then the surprise!
The Value Hearing audiologist (Michael) recommended that for my hearing, the top of the range aids would be an over kill and that the lowest cost entry point aids would be appropriate. He fitted me with his recommendation and told me to return them for full refund or upgrade to a higher model if I was not happy. Needles to say I still have them 5 months later and have spent one third of my initial budget. Music now sounds like it used to and I can hear much better in noisy situations.
Value Hearing pride themselves in recommending the best price performance aids for their patients hearing condition. They do not over sell. Everything is clearly explained and you feel you can trust them. I did not intend to buy at my first appointment, but found no reason not to. I did not have to barter on price.
Value Hearing has my absolute recommendation.